Online Security

Welcome to Our Online Safety Guide!

Discover essential tips to protect your finances and personal information while navigating the internet. If you encounter issues like identity theft, follow our organized steps to regain control.

Debit Card Lost, Stolen or Fraud

To report your Debit Card as lost, stolen or if it has fraud on it, please contact us immediately at 800-834-0432. If it’s outside of business hours, please call 800-472-3272.

Credit Card Lost, Stolen or Fraud

To report your Credit Card as lost, stolen or if it has fraud on it, please call Credit Card Domestic: (855) 709-8128 or Credit Card International: 727-299-2449.

Protect Your Personal Information

  • Atlantic will never contact you via text message, email, phone or any other method to ask you for your personal information, account numbers, or passwords. Never hesitate to contact us directly should you have any questions or if you suspect you've been a victim of fraud.

Beware of Deceptive Text Messages

Criminals will target cell phone users with deceptive text messages to steal confidential information.

  • Action: Never provide your personal information in response to texts.
  • Safety Alert: If you receive a suspicious text, don’t click the link, instead contact the institution directly through known channels.

Phishing Emails: What You Need to Know

Phishing involves attempts to solicit personal information via deceptive emails that appear legitimate. Here’s how to stay safe:

  • Avoid Clicking Links: If you receive a suspicious email, do not click any links within it.
  • Report Phishing Attempts: Notify the US-CERT at [email protected].
  • Monitor Your Accounts: Always watch for unexplained charges and review your credit reports regularly.

Safety Tips: Preventive Measures to Protect Your Information

  • Atlantic will never contact you via text message, email, phone or any other method to ask you for your personal information, account numbers, or passwords. Never hesitate to contact us directly should you have any questions or if you suspect you've been a victim of fraud.
  • Secure Your Passwords: Never share your password or access information over the phone or email. Utilize password managers to create and store strong, unique passwords for all accounts and store them securely.
  • Enable Two-Factor Authentication (2FA): Enable two-factor authentication everywhere possible to add an extra layer of security to protect your online accounts.
  • Shred Sensitive Mail: Dispose of documents containing personal or financial information responsibly.
  • Monitor Your Credit: Regularly check your credit report for any unfamiliar activities. Utilizing Atlantic’s free Credit Score tool within Digital Banking is a great way to receive alerts anytime there’s a change or activity within your credit.
  • Be Wary of Suspicious Communications: If an email or call seems suspicious, contact the company using the number you have on file.
  • Subscribe to Atlantic’s Blog: Stay up to date and in the know with the latest fraud and security trends to protect yourself. Subscribe here.

For more tips on identity theft protection, visit ftc.gov/idtheft.

Your Identity Has Been Stolen… Now What?

Step 1: Protect Your Finances

  1. Alert Atlantic, your other Financial Institution and Credit Card Companies
  2. Place a Fraud Alert or a Security Freeze on Your Credit Reports

Step 2: File Reports

  1. File a Police Report:
    • Obtain a police report to dispute unauthorized charges and for insurance claims.
    • Fill out the Online ID Theft Complaint with the Federal Trade Commission (FTC). Call 877-ID-THEFT to report your case.
  2. Report to the Internet Crime Complaint Center (IC3):
    • Submit a complaint at www.ic3.gov to assist the FBI with cybercrime investigations.
    • This step is strongly recommended by our Fraud Team to protect members and other potential victims.

Step 3: Close All Compromised Accounts

  • Review and close accounts with banks, credit card companies, utility providers, and other services that may be affected.
  • Dispute unauthorized charges by completing a fraud dispute form, which may require your police report.

Additional Resources

Identity Theft Resource Center: Visit here for data breach updates and victim support.

  • OnGuard Online: Secure your computer and personal data with tips from onguardonline.gov.
  • Security Education for Kids: FBI Safe Online Surfing for K-12 students.
  • Victims of identity theft can view this step-by-step guide for instructions on how to regain financial health and contact information to get more help.

Report Cybercrime

If you’ve been a victim of cybercrime:

  1. File a Complaint with IC3: Submit details at www.ic3.gov.
  2. Keep Documentation: Save all emails, texts, or records related to the incident.
  3. Contact Our Fraud Team: Reach out to us for additional guidance and support.
  4. Follow Up: Stay in touch with law enforcement if advised.

 

Disclaimer: Third-party website links are provided by Atlantic Federal Credit Union as a courtesy to our members. These websites are neither owned, operated, nor endorsed by Atlantic and we are not responsible for the content of these sites, nor do we control their availability. You will be leaving the credit union's website. Atlantic does not represent either the third party nor the member if the two enter into any transaction. Privacy and security policies may differ from those practiced by Atlantic Federal Credit Union.

 

Tips to stay safe online.

Review our essential tips to shield your finances personal information while you’re online.

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