How It Works
If a suspicious transaction occurs, you will receive a text to the cell phone number we have on file, asking you to verify the transaction (message and data rates may apply). You would text back to the system YES or NO.
If there is no response to the text, we will notify you via a phone call. We will make two calls, every two hours, over twenty-four hours, to verify the transaction.
Debit Card Fraud Alert Details
- Important: Alerts without verification from you may cause your Debit Card to be deactivated.
Please ensure your correct mobile phone number is on file by logging into to Digital Banking, clicking on Settings, then Contact. If you prefer, you can also call us at 800-834-0432.
To make changes to your mobile phone number on file you can do so under the Contact Settings within Digital Banking, or by completing this form.
The text alert will be coming from 20733 or 37268, and please add it to your phone contact list.
Your ATM and debit card transactions are being monitored for potentially fraudulent activity. Suspicious activity may include a sudden change in a locale, such as when your card is used unexpectedly overseas, or a sudden string of costly purchases, or any pattern associated with recent fraud trends around the world. Our goal is to minimize your exposure to risk and the impact of any fraudulent activity on your accounts.
You may opt-out of this text fraud alert service by calling the Atlantic Contact Center, 800 834-0432.
To report your Debit Card as lost, stolen or if it has fraud on it, please contact us immediately at 800-834-0432. If it’s outside of business hours, please call 800-472-3272